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Welcome Texas Christian University

Welcome to the TCU customer portal, where you’ll find Summus Industries and Staples contact details and a comprehensive Q&A.

Collaborate with Summus Industries to Implement Your Office Supply Program

Summus Industries is honored to be the Supplier Diversity Partner for TCU’s Office Supply Program, in alliance with Staples. 

Meet Your Account Manager
Hannah Dailey

 

 

Join The Daily Chat

Available to answer your questions.

See You On Campus

Easy-To-Use Tools

Summus Industries supports you on campus—every step of the way at TCU!
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Stay tuned for our next event!

Request Desktop Delivery

If you are not receiving desktop delivery please submit your request here
 
Request Desktop Delivery
 
As part of TCU's ongoing efforts to improve the shipping processes with Staples, Summus Industries is conducting a brief survey to update the shipping records. Your participation is crucial to improve desktop delivery.
 

 

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Order Support

summus@ediversitynetwork.com

1-800-527-3068

We can help you with:

  • Order Issues: For assistance with order status, tracking information, cancellations, or changes to existing orders.

  • Product Inquiries: To ask questions about product availability and specifications.

  • Returns: For help with processing returns, or refunds for purchased items.

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Client Services

staplesorders@summusindustries.com

(281) 640-1765, Ext. 109

We can help you with:

Account Management: For assistance with creating, accessing, or managing your Staples online account.

Business Solutions: To learn more about Staples' business solutions.

Feedback: To provide feedback about your shopping experience.

 

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Billing Services

summusinvoices@summusindustries.com

(281) 640-1765, Ext. 106

We can help you with:
  • Billing and Payment: To address issues related to billing, payment methods, or to clarify charges on your account.

Frequently Asked Questions

Tracking an Order

1. Once signed into your Staples account, visit your Purchase history by selecting the Orders menu > Order Tracking & History below the top-right navigation. 

2. Click on the Order # of the order that you wish to track. 

3. The Order details page will provide a high-level visual timeline of the delivery. Click Track this item to see more tracking details. 

4. A drawer will extend from the right that will display full tracking details including tracking number, carrier, and if delivered, the Signed by name or proof of delivery image.

Note: A proof of delivery image may not be available for all deliveries.

 

Missing Items

Check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately.

If your missing item was scheduled to arrive in the same box with other items that you've already received, contact Order Support at summus@ediversitynetwork.com

Defective Item

Exchanges are not allowed. Please enter a return and add the defective item to your next order.

1. Visit your Purchase history by selecting the Orders menu > Returns & Cancellations below the top-right navigation.

2. Find your order and click Returns.

3. Verify your Contact information and Return pickup address. Select Edit contact info if you need to make changes.

4. Confirm the number of boxes to be picked up.

5. Check the box for the items you want to return. Select the quantity you're returning then click Select reason for return and choose from the options presented.

6. A banner will display at the top of your screen with a red Submit return button once all required fields are completed. Select to complete your return.

7. Your return is now being processed. Return instructions and a link to a printable return label (if applicable) will be displayed after submission on the Order details page. You will also receive a return confirmation email with this information.

Returns

1. Visit your Purchase history by selecting the Orders menu > Returns & Cancellations below the top-right navigation.

2. Find your order and click Returns.

3. Verify your Contact information and Return pickup address. Select Edit contact info if you need to make changes.

4. Confirm the number of boxes to be picked up.

5. Check the box for the items you want to return. Select the quantity you're returning then click Select reason for return and choose from the options presented.

6. A banner will display at the top of your screen with a red Submit return button once all required fields are completed. Select to complete your return.

7. Your return is now being processed. Return instructions and a link to a printable return label (if applicable) will be displayed after submission on the Order details page. You will also receive a return confirmation email with this information.

Received the Wrong Item

Contact Order Support at summus@ediversitynetwork.com

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